Our Free Help Desk Ticket System
Here are Paradigm, we are always looking to “one up” ourselves. We decided that our 2 flagship products Check Composer and On The Clock could be complemented by using a help desk ticketing system. While we do a very good job handling customer support requests via email and phone, we knew that a help desk system would be of great benefit to both our support agents and our customers
Another great concept we devised was to make our new free help desk ticket system available to the public. Yes, you can open an account and start accepting support tickets from your customers in a matter of just a few minutes.
We have 2 account plans, the first option is FREE, yep 100% FREE! The second option is what we call premium, with this option you get all the benefits of the free plan with the addition of priority email and phone support and free training sessions.
This new customer support software is 100% web based, no messy software installs or system configurations. Simply create a new ticket desk account on our site and you are up and running in minutes.
Includes in every account are the following features...
- Unlimited support agents
- Unlimited Departments
- Customer database
- Ability to search help desk tickets
- Built in knowledge base
- Customer portal - add to your site
- Create tickets from email
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